An Evidence Scorecard for Comparing Indiana Agency Proposals
Holding two or three Indiana marketing agency proposals that promise the same things? Score the evidence behind each claim before you compare the pitch.
Two proposals can list the same services and still describe very different work. Trojan Digital Marketing, based in Indianapolis, writes proposals too. The question we'd ask of any proposal, ours included, is whether its evidence supports the work proposed for your business. If you want us on your shortlist, the first strategy call is free, and during business hours we aim to reply within five minutes.
This article is for an Indiana business that already has a shortlist. If you are still defining the kind of partner you need, start with our guide to choosing a digital marketing agency. Here, the decision is narrower: compare the actual proposals, identify unresolved assumptions, and decide what evidence you need before selecting the next piece of work.
Bring the exact claim and the dates or source behind it.
The first strategy call is free, and during business hours we aim to reply within five minutes.
Prepare one brief that every proposal must answer
Question
Identify what the customer needs to know.
Answer
Explain it clearly.
Evidence
Support the answer with a source.
Connect an answer to its evidenceA useful answer explains the question, supports the claim and identifies the source.
We'd write a short decision brief before scoring anything. Describe the customer you want to serve, the problem you can already observe, and the business outcome that would make improvement worthwhile. Include the current website, your real service area, available staff capacity, and the records you can share. Separate facts from beliefs. “Our office receives inquiries outside our coverage area” is a fact if your inquiry log supports it. “Our competitors have better SEO” remains a hypothesis until someone checks.
Give each candidate the same brief and the same opportunity to ask questions. Otherwise, one proposal may address a lead routing problem while another proposes a broad brand campaign. Those might both be reasonable ideas, but they are not yet comparable. Ask each agency to explain what it would validate first, what it would postpone, and what finding would cause it to change its recommendation.
Use a simple evidence scale
We score the support behind a claim and ignore how confidently it's presented. A four level scale is enough. Zero means the proposal contains no evidence. One means it gives a general explanation. Two means it provides a relevant example with limitations. Three means it connects relevant evidence to your situation and explains how the work would be checked. Keep a separate notes column so a number never replaces the reasoning.
An example proposal evidence scorecard
Area
Evidence to request
Question the evidence should answer
Diagnosis
Evidence to request
A sample finding with its source and affected page
Question the evidence should answer
Does the recommendation follow from an observed problem?
Implementation
Evidence to request
A deliverable example and acceptance criteria
Question the evidence should answer
Can we tell when the work is complete?
Measurement
Evidence to request
A specimen report with metric definitions
Question the evidence should answer
Will reporting help us decide what to change?
Relevant experience
Evidence to request
A comparable project with dates and context
Question the evidence should answer
Has the team handled a similar constraint?
Handoff
Evidence to request
An ownership and maintenance plan
Question the evidence should answer
Can our business operate the work after delivery?
Assumptions
Evidence to request
A list of dependencies and unresolved questions
Question the evidence should answer
What could make the plan unsuitable?
You can give more attention to the areas that matter most to your project. A website rebuild needs strong migration and handoff evidence. A local campaign needs credible service area targeting and lead handling. Record those priorities before reading the proposals, so the most polished presentation does not quietly change the rules.
Follow one claim back to its source
Select one important claim from each proposal and ask the agency to walk through it. For a search claim, request the query, location context, date, and observed result. For a speed claim, ask which page was tested and under what conditions. For a lead claim, check how a lead was defined and which period was compared. Here's how we state one of ours: our Indiana water restoration microsites produced 17 calls and form inquiries from 204 sites during July and August 2026. That count excludes missed calls and doesn't measure jobs or revenue. You are checking whether the team can explain its own work clearly.
A screenshot can be useful, but it rarely tells the whole story. It may show a temporary result, an unusually strong page, or a metric whose definition changed. Ask what the screenshot does not establish. A thoughtful answer is useful evidence of judgment. An agency that distinguishes observation from interpretation makes it easier for your team to evaluate progress later.
Google's guidance on hiring an SEO recommends asking about experience, measurement, communication, and realistic improvements. It also cautions against guaranteed top rankings. Use that guidance as a baseline for the search portion of a proposal, while keeping your own business problem at the center of the review.
Read case studies as explanations of decisions
Event → record
Define the event and check the record.
Meaning → decision
Review the business meaning before acting.
Connect an observation to a decisionDefine the event, check the record, review its business meaning and choose the next action.
A relevant case study should help you understand what changed and why. Look for a starting problem, a defined intervention, a measurement window, and the limitations of the outcome. A business with one location and a small office team may learn more from a modest, clearly documented improvement than from a large revenue figure attached to a very different company.
When reviewing project case studies, ask which parts of the result depended on the client's team. Did the client add staff, change prices, expand availability, or launch a new service at the same time? Those details do not make the marketing work less valuable. They make the lesson more accurate. Your score should reward a clear explanation of contribution, including factors outside the agency's control.
Inspect the proposed report before buying reporting
Ask for a specimen report using anonymized or demonstration data. Read it as if you had fifteen minutes before an operating meeting. Can you identify the most important change, the likely explanation, the next action, and the information still missing? If you cannot, request a simpler example. Reporting should make the work easier to manage.
Keep website activity separate from business outcomes. Google's explanation of GA4 engagement rate describes a session based measure. That is different from a qualified inquiry or completed job. An agency can report both, but the proposal should explain the connection it intends to investigate instead of treating one as proof of the other.
Test the recommendation with a bounded exercise
We'd suggest a paid discovery exercise only when the project is complex enough to justify one. Agree on a small question, a defined input set, and a concrete output. For example, ask the team to review one service page and its inquiry path, then propose a prioritized improvement plan. The exercise should be useful on its own and should not depend on approving a larger engagement afterward.
A hypothetical business might ask two finalists to diagnose why suitable prospects abandon its quote request. The stronger output could identify a confusing service area statement, a form error, and an unclear response promise. A long keyword list might be less useful for that specific question, even if it required substantial effort. Our contact friction audit workflow provides a practical way to define such an exercise.
Keep disagreement visible
Have two people score independently if possible: one who understands the customer and one who will manage the work. Compare their notes before averaging any scores. A disagreement often reveals an unstated requirement. The owner may value speed of delivery while the office manager needs a system that can be maintained without technical help. Both concerns belong in the final decision.
Do not treat a small difference in totals as scientific precision. A scorecard organizes judgment; it does not calculate the correct agency. Record any critical unresolved issue separately, such as an unclear account handoff or a recommendation built on an unverified market estimate. For claims about local demand, use the questions in our market study validation guide before giving the proposal credit.
Finish with an evidence based decision note
Write one page explaining the selected next step. Name the business question, the strongest supporting evidence, the expected deliverables, and the assumptions that still need testing. State who will review the work and what information that person needs. This note becomes the starting point for the engagement rather than a record that disappears after the sales conversation.
You should be able to explain the choice without repeating the agency's slogans. The useful outcome is a team you can work with, a scope you can inspect, and a measurement plan that helps you learn. Keep the scorecard and revisit it at the first review meeting. The comparison becomes more valuable when the promises made during selection remain visible during delivery. Use our Indianapolis marketing service scope as a reference if we're one of the candidates.
The first strategy call is free, and during business hours we aim to reply within five minutes.
Give each number a passport before granting it credit
A number needs a definition, population and collection method before it can support a purchase. We would check those features before discussing its apparent size.
Questions to attach to a proposal metric
Feature
What to ask
How the answer changes interpretation
Counted event
What action creates an entry, and can the same person create several? Our first question would distinguish a click, a form submission and an accepted business request.
A growing count of repeat actions may describe activity without showing more customers. Keep the event label attached when the number moves between a chart and a sales claim.
Included population
Which site, account, location or group of pages produced the count? We would ask whether the example concerns one offer or several unrelated services combined.
The denominator changes the lesson. A result across a large collection of pages cannot be presented as what each new page can expect to produce.
Collection window
Which dates are included, and when were the details exported? Our check would ask whether the final period was complete and whether the source can revise recent data.
A partial period can look weak beside a complete one. The export date and the dates measured serve different purposes, so retain both when available.
Applied filters
Which country, device, search type or other filter is active? We would ask to see those settings with the claim rather than infer them from a chart heading.
A changed filter can alter the count and the audience. The proposal should explain why the selected audience is relevant to the work being offered.
Credit rule
Which rule connects an event to a channel or earlier interaction? Our questions would cover what happens when a customer uses several routes before contacting the business.
A channel can receive credit under a reporting rule without being the sole cause. Ask how the rule limits what can be claimed.
Inspection route
Can an authorized person return to the source or reproduce the displayed view? We would ask what is available when privacy prevents sharing the original account.
An anonymized demonstration may teach the method while leaving a result unverified. Give each type of support the weight it can actually bear.
These checks can sit alongside an existing scorecard without adding more numerical weights. We would treat a missing definition as an open question first. A candidate may be able to answer it from the source. If the answer stays unavailable, keep that limitation attached to the claim instead of filling the gap with a confident assumption.
Our purpose is to make unlike statements readable on their own terms. A public screenshot, a client-approved summary and direct account access provide different kinds of support. None automatically supplies every fact needed for a purchase. Ask what each shows and what still depends on the person explaining it.
Read the calendar before naming a trend
Period labels can hide overlap, partial days and changed coverage. Our first comparison would inspect the actual dates before treating totals as growth or decline.
Hypothetical example A hypothetical comparison of a long window and its recent subset
Before
A proposal places a recent-period total beside a much longer total ending on the same day. The smaller number is described as lost demand, although the recent days already belong to the longer window.
A second chart shows a better average position after a page began appearing for a different set of searches. We would ask whether the same terms and audience are being compared.
A final screenshot highlights a busy day without showing its neighbors. It can document an observed event while leaving the usual pattern uncertain. The scorecard should keep those two interpretations separate.
After
The hypothetical buyer first marks the shared days and asks for a comparison that answers a clear question. We would keep cumulative totals separate from a test of change between independent intervals.
Where valid count data allow it, the shared recent total can be removed from the longer total to describe the earlier interval. The buyer then checks period length before comparing rates.
The buyer also inspects the daily pattern and notes any concentrated burst. Our interpretation would retain the burst as observed data while explaining how strongly the conclusion depends on it.
Write the exact boundaries Use the source dates rather than the export filename alone. We would check whether the intervals share days and whether each has the same type of coverage. A label such as recent can mean different things in different tools.
Normalize only a sound comparison Dividing a valid count by covered days can help describe unequal intervals. Our check would still ask about season, page age and changed business activity. A daily rate does not remove those differences or make a small sample stable.
Keep averages attached to their weights Do not subtract one average position from a cumulative average to invent an earlier rank. We would ask for the underlying compatible data. If rounded daily means are combined with proper weights, label the reconstructed result as approximate.
What if an agency shows only the date a file was saved?
Ask for the dates of the activity itself. We would keep the save date as a separate fact. It can tell us when someone made the file, but it cannot tell us which days produced the count. A picture can be current while the data inside it describe a much older period.
Should a single busy day be removed from the calculation?
Keep it in the observed record unless there is a sound reason to exclude it. Our extra check would show what the pattern looks like with and without that day. That tests how much the claim depends on it. A burst can be real and still give little help in predicting a normal week.
Leave unseen traffic unassigned
A missing table row does not tell you where unreported activity belongs. We would preserve gaps and ask about collection limits before accepting an allocation.
Can a query missing from an export be called worthless?
No. First determine whether the export is complete for that question. A tool can display a selected or limited set of rows. Our concern would be a proposal turning absence into proof that customers never use a phrase. Ask what the source can omit and whether a targeted view can answer the narrower question.
Can page totals be forced to match a property chart?
Keep each total at its reported level until the reason for a difference is established. We would ask about aggregation, filters and the platform's own counting rules. Do not spread an unexplained remainder across pages or assume a favorite explanation. A neat reconciliation built from guessed allocations is weaker than an honestly marked gap.
Can several page counts be treated as exclusive shares?
Only when the counting method supports that interpretation. Multiple pages may be represented in a view without dividing into mutually exclusive audiences. Our questions would ask what a page impression means in that specific report. Do not infer that a small difference between a site total and one page belongs entirely to its siblings.
How should repeated or damaged rows be handled?
Name them before calculations and keep the original file available. We would ask whether repeated dimensions represent separate groups or an export problem. Adding them together or keeping the last row can change the result. If the distinction cannot be resolved, exclude the affected comparison and say why, rather than repairing it through an undocumented guess.
An export is an object with limits, rather than a complete copy of customer demand. Our questions would cover row limits, hidden categories and grouping choices before drawing a commercial lesson. The proposal can still use the available observations. It should not claim that the missing part behaves like the rows that happened to appear.
When a candidate names a limitation, ask what would reduce it. That might be a filtered export, another date view or an agreed check of the original source. We would distinguish a practical next check from a new promise that every gap can be filled. Some uncertainty may remain part of the purchase.
Keep customer wording separate from landing page ownership
Query and page tables answer different questions unless a filter connects them. We would require that connection before assigning a search phrase to a given page.
Read each dimension on its own A query row describes the phrase under the report settings. A page row describes the URL under its settings. We would first note those two facts separately. Similar wording, matching city names or coincidentally equal click totals cannot connect the individual records.
Ask for the relevant filtered view For a page-ownership claim, inspect the pages associated with the selected query under a stated period and audience. Our check would retain the query filter and any other settings. A general list of popular pages does not answer that narrower question.
Separate overlap from proven harm Seeing several URLs for a phrase establishes an association within that report. It does not, by itself, show that one stole clicks from another. We would ask what supports the proposed consequence and whether the data contain the time detail needed to study it.
Match the remedy to the unanswered question A clearer internal link can help readers choose a page without establishing a ranking result. Our first action would remain limited to the problem actually found. A destructive page consolidation needs a stronger basis than similar titles or the presence of several related URLs.
Claims that need different supporting observations
Proposal statement
What could support it
What remains unanswered
This page receives activity for the phrase
A query-filtered page view with the dates and audience retained. We would inspect the specific row and its reported measures.
That row does not establish the page appears every day or is the preferred destination for every related phrase.
Two pages answer the same buyer need
The actual page content and customer tasks can establish overlap. Our check would inspect what the pages ask the reader to do.
Content similarity alone does not establish that ranking performance fell because both pages exist.
A different page should replace the current one
A broader assessment of task fit, current performance, existing links and practical effects of removal. We would ask what the proposed change would preserve.
A better-sounding address or a preferred keyword in its title does not settle which page should survive.
A proposal can make a sensible content recommendation while its ranking effect remains unknown. We would ask the writer to use those two statements separately. Clearer buyer routes can be checked directly on the site. Future search behavior requires later observation under consistent conditions, and a sale requires still more details from the business.
Build a contribution case without claiming sole cause
Marketing can help an outcome while staff, pricing and demand also matter. Our check would trace the proposed contribution without giving one activity all the credit.
Ask what changed outside the agency task during the measured period. Our questions would include service availability, price changes and how quickly staff handled requests. Those factors do not erase the work. They affect how confidently the result can be carried into a new proposal.
Keep the customer stages distinct. A click can lead to a message, and that message can be unsuitable or unanswered. We would ask which stage the claim measures and whether later stages were actually recorded. Renaming every event a lead can hide the part the business needs to improve.
Check the counted population when a project covers several sites or offers. Our interpretation would preserve that group and its observation dates. A result from a collection of properties should not become a forecast for each proposed page or a promise for a new city.
Ask whose work the example describes. A founder may have worked on a project as an employee, through an agency or with another team. We would keep the role and the named task attached. A genuine contribution can be described accurately without borrowing responsibility for the whole outcome.
Treat a customer comment as an account of that person's experience. Our check would ask what the quote actually addresses. Praise for communication cannot by itself verify a revenue claim, and a review of one service should not stand for an untested service introduced later.
A contribution argument should explain the path from changed work to a plausible customer effect. That explanation can include uncertainty. We would ask which part is directly visible, which part is supported by records and which part remains a reasoned expectation. Keeping those layers separate makes the proposal easier to question without dismissing every positive observation.
A comparison group can help when it is relevant and measured consistently, but its name alone does not establish fairness. Ask what differs between the groups and why those differences matter. Our reading would consider whether the proposal has shown a plausible contribution, rather than treat the existence of a comparison as proof that all other explanations disappeared.
Check what a technical demonstration actually proves
A technical example is strongest when its conditions are visible. We would name the demonstrated behavior before accepting a broader claim about future customers or search results.
Conditions to retain with a technical claim
Claim type
Details to inspect
Limit on the conclusion
Page loading
Name the tested page, device conditions and type of test. We would ask whether the example concerns a controlled run or actual visitor measurements.
A favorable run does not describe every page or every connection. Confirm which defect the proposed work would address.
Contact form repair
Follow a named test through the page and the receiving destination. Our questions would cover error messages, required fields and confirmation.
A working test request establishes behavior under that check. It cannot tell us how many real prospects will later send a message.
Search access
Inspect whether the intended public words and routes can be reached under the stated check. We would ask which access restriction was actually observed.
A reachable page still depends on search platform processing and other factors. Access is one condition, rather than a ranking guarantee.
Internal page links
Open the proposed link and compare its wording with the destination. Our test would ask whether a visitor can predict what will be there.
A functional, clear link can improve a route. It does not establish a given change in search position.
Measurement setup
Trigger the agreed test action and inspect what is counted. We would ask how test activity is distinguished from genuine business requests.
An event firing does not establish its commercial value or prove that every future event will represent a suitable prospect.
Can an attractive screenshot stand in for a working test?
It can show appearance at the time captured. We would still ask what happens after the visible button is used. A screenshot cannot establish message delivery, account access or the behavior of an error path. Credit the visual work for what it shows and ask for the separate checks needed by the proposed purchase.
What if the technical result cannot be reproduced?
First name the changed conditions. Our questions would cover the tested version, access, provider state and the device used. A difference may have a normal explanation. If the result still cannot be explained, mark the related claim open rather than accepting it because the demonstration was confident.
Google describes normal crawlable links in terms of the anchor element and its destination attribute. That supports checking how a route is built. Our use of that guidance would remain tied to a specific defect. It should not become a promise that changing a link will make a business rank for a competitive phrase.
Compare unlike purchases without blending their units
A repair, a new website and ongoing campaign work solve different purchasing questions. We would keep those units separate before comparing their price or claimed value.
Hypothetical example A hypothetical shortlist with three different proposed purchases
Before
One candidate proposes changing a confusing service page and its form. Another offers a complete website rebuild. A third describes ongoing campaign management. Their headlines make them appear to be different sizes of the same purchase.
The buyer ranks them by the number of activities listed, without asking which activity addresses the repeated customer misunderstanding. Our concern would be paying for breadth while the original problem remains unassigned.
The cheapest headline excludes material the buyer needs, while another includes tasks the buyer could handle internally. Looking at the fees alone leaves those differences hidden.
After
The hypothetical buyer first marks which proposal directly addresses the stated customer failure. We would then ask what else each purchase changes and whether that extra work is wanted.
Client tasks and provider expenses sit beside each option. Our check would distinguish a smaller external fee from a smaller total burden on the business.
The buyer can now ask whether the repair should stand alone, belong in a rebuild or form part of an ongoing arrangement. The choice follows the actual need instead of the length of the service list.
Compare deliverable units with compatible deliverable units. Our questions would distinguish an edit to supplied copy from collecting new material, checking it and publishing it. The same page label can hide a very different workload and a different demand on the client.
Separate one-time changes from continued operation. We would ask what keeps working after the purchase and which tasks depend on another arrangement. A recurring fee should be assessed against the work it actually covers, rather than treated as either wasteful or comprehensive by default.
Keep potential benefit separate from included work. A proposal may aim to improve discovery or reduce confusion, but those goals do not name the purchased tasks. Our check would ask what can be accepted directly and what must be observed after the work is in use.
A proposal with fewer moving parts may fit a narrow problem well. A broader engagement may be justified when several teams or channels must change together. We would judge the connection between the tasks, rather than reward either smallness or breadth by itself. Ask what would break if a proposed activity were removed from the purchase.
What if one offer has more pages but less help after launch?
Ask how the business would use each page and who would keep it accurate. We would count the work the buyer must take on as part of the comparison. More pages can mean more upkeep. The larger package may fit the need, but the page count alone cannot show that it is the sounder purchase.
What if a broad package includes a task already done well?
Ask why that task needs to be repeated. Our concern would be paying to replace a working part without a clear gain. The answer might involve a real dependency, or it might show that the package needs to change. A buyer can ask for a narrower offer without rejecting the rest of the agency's skills.
Keep open claims visible when the scores look close
A close score should lead to a focused question about the purchase. We would carry open claims forward instead of smoothing them into a tidy total.
What if the proposal and the demonstration disagree?
Name the specific difference and ask which version governs the proposed work. We would keep the answer with the claim it affects. A sample may be outdated or drawn from a different arrangement. That can be explained, but the buyer still needs to know what is actually being offered before treating the sample as support.
What if a claim is true but irrelevant?
Give it credit only for the question it answers. Our check would ask whether the demonstrated skill helps with the present constraint. A strong video portfolio can matter to a video purchase while leaving website access or page maintenance unanswered. The scorecard should not let a genuine strength erase an unrelated gap.
What if the candidate cannot share private proof?
Ask what can be shown with permission or through an anonymized method demonstration. We would respect that boundary while retaining the limit on verification. Privacy does not require the buyer to treat an unsupported number as confirmed. The proposed work may still be a good fit for other reasons that can be inspected.
Restate the open claim Write the exact statement the buyer is being asked to accept. Our concern would be a precise question turning into a general debate about whether the agency seems trustworthy. Keep the missing fact small enough that someone can answer it.
Choose the next check Name the source, permission or explanation needed. We would ask whether that check can reasonably be completed before a purchase or whether the uncertainty must remain. Do not invent a result merely to finish the comparison.
Record the effect on the purchase State whether the gap changes the work, the allowed authority or the willingness to proceed. Our conclusion might be to narrow the task, seek another answer or defer it. A comparison is allowed to end without selecting an agency.
The final record should preserve disagreement where it matters. A buyer may accept one uncertainty and reject another because the practical consequences differ. We would make that reasoning visible without pretending the score is a scientific measurement. It is a way to organize questions and the reasons for a purchase.
Apply these tests to our proposals too. Ask us to explain the metric, the dates and the part our work is intended to change. That conversation can establish what has been shown and what remains a future test. It should not turn a forecast, a platform limit or a hoped-for customer outcome into an agency performance claim.