Evaluate the work Trojan proposes for your business
Thinking of hiring Trojan Digital Marketing for SEO or a new website? Come with one business problem you can name, because that’s what we’ll scope. You may need customers to understand a service, a website to handle inquiries more effectively, or search content that answers the questions buyers ask before contacting you. Then judge us on whether we turn it into a clear scope you can check. This page once called us the number one agency with no ranking behind it, so we replaced that line with the checks below.
Jeff Clerisier, who founded the company, talks the scope through with you on the first call. Name the problem when you book: the first strategy call is free, and during business hours we aim to reply within five minutes. We’re based in Indianapolis, serve Indiana and national markets, and have no public office to visit. We run more than 1,400 live websites, so ask us for published examples that match the work we propose.
Use the following framework to review the proposed work, the evidence supporting it, the responsibilities on both sides, and the limits of what a marketing engagement can promise.
Start with one outcome and the customer decision behind it
Describe what a suitable customer needs to do. A contractor may want a service request that contains enough context for an estimate discussion. A B2B supplier may want a buyer to understand capability and submit a relevant brief. A retailer may want a visitor to find current product or appointment information.
Then identify the friction. Is the service difficult to find? Does the page fail to explain fit? Does the form reach the wrong person? Does the business receive inquiries it cannot serve? Different problems lead to different scopes.
On a first call we’d narrow it to one service, one kind of customer and the route they take to reach you today. Bring examples of questions or inquiries that staff finds difficult to handle. These observations help turn a broad request for growth into a reviewable starting project.
Ask what the initial review actually covers
An audit should name the pages, systems, and observations included. A sampled public website review is different from a full technical crawl, an account analysis, or an accessibility assessment. Ask which findings are directly observed, which depend on data access, and which remain hypotheses.
If we were reviewing your site, we’d open the main service page on a phone first, since that’s where a confusing required field shows up. Each finding should come with its evidence and one next action. For example, a service page may lack an explanation of eligibility, or a mobile form may make a required field difficult to understand. The recommendation should identify what change would address that problem.
Our website and search review is a starting route for discussing those priorities. The scope of any follow up work should be explicit before implementation begins.
Connect SEO, AEO, and GEO to useful deliverables
- Question
- Identify what the customer needs to know.
- Answer
- Explain it clearly.
- Evidence
- Support the answer with a source.
Our search marketing services bring together search foundations, answer content, and the clarity of business information used across modern discovery experiences. A useful proposal should translate those terms into specific work.
SEO work may involve improving important pages, internal links, crawlable content, or technical issues within the agreed scope. AEO can focus on concise answers to real buyer questions. GEO can consider how clearly a page communicates the company’s identity, offer, and evidence when an AI search experience interprets it.
Google’s guidance on AI features says established SEO practices remain relevant and describes no additional special optimization requirement for inclusion. That supports a disciplined foundation rather than a promise of guaranteed AI recommendations.
Ask which pages will change, what original information they need, and how the team will verify the facts. Search terminology becomes useful when it leads to content and technical work you can inspect.
Review the connection between website work and inquiry handling
A website project should help the customer understand the offer and complete a meaningful next step. Our website design services can support that journey through clearer content, navigation, responsive layouts, and practical conversion paths.
For a hypothetical service business, the first improvement might be a clearer distinction between new project inquiries and existing customer support. The page could explain what information is needed, route the request to the correct owner, and provide an accurate confirmation.
Performance work should also have a defined scope. Ask which pages will be measured, what conditions the test uses, and which changes are included. A dated speed observation is useful technical evidence; it does not establish a guaranteed increase in sales.
The service inquiry design guide explains how form questions and internal responsibilities can be planned together. A good looking page still needs a functioning operational handoff.
Ask for evidence that matches the proposed work
Review relevant examples through our case studies and ask what they demonstrate. A design example can show a visual or usability decision. A documented outcome may support a more specific claim. The evidence should be described according to what was actually measured and authorized for publication.
When a comparable example is unavailable, the proposal can still be assessed through a clear method, an initial deliverable, and a bounded scope. It should not fill the gap with invented client relationships or performance figures.
Google’s advice on hiring an SEO encourages questions about experience, proposed changes, and expected results, and warns against guaranteed rankings. Hold us to that same standard.
For a structured comparison of competing proposals, use the Indiana agency proposal evidence scorecard. It complements this company focused discussion by organizing the proof behind each proposed service.
Define responsibilities and account access
- Domain and website
- Document ownership and access.
- Analytics and records
- Define access and the handover.
A marketing project usually depends on information and decisions from the business. Staff may need to approve service descriptions, provide permissioned images, explain qualification rules, or review a proposed inquiry flow. Identify those responsibilities in the scope so the work does not stall on an unnamed dependency.
Discuss who controls the domain, website, analytics, advertising accounts, and content assets. Clarify the access the agency needs and the process for granting it. Sensitive information should stay within the business’s approved systems and be shared only when the task requires it.
Also ask how changes are reviewed, how priorities are adjusted, and what happens when the engagement ends. These are practical operating questions. The written terms and actual system setup should reflect the answers rather than relying on a broad promise of transparency.
Use AI automation where the workflow is ready
Our AI automation services can be considered when a recurring task has a clear input, owner, and outcome. Examples may include organizing approved content questions or routing an inquiry according to defined categories.
Begin by documenting the manual process. Identify the decisions a person must retain, the information the system may use, and the way staff can review or correct an output. Automation should not invent service commitments, publish unverified claims, or approve work beyond the business’s rules.
A focused pilot can make the proposed workflow reviewable before it becomes part of daily operations. Its success criteria should describe the actual task completed and the quality of the handoff, rather than simply counting automated actions.
Agree on reporting that explains business fit
Reporting should separate visibility, website activity, inquiries, and qualified outcomes. A page view is not a lead, and a lead is not a completed sale. Choose the stages that the business can record consistently.
A hypothetical review might show that search visits increased while inquiries remained outside the supported service area. The next action could be clearer coverage language or a different content priority. The report should explain the evidence and proposed adjustment.
Ask how attribution limits will be handled when customers use several channels or systems cannot connect every step. Useful reporting makes uncertainty visible and supports a decision about the next piece of work.
Prepare for a focused conversation
Bring your priority service, the customer you want to reach, the current website route, and one example of a difficult inquiry. Identify who can approve content and who handles follow up. You do not need a complete marketing plan before starting the discussion.
Contact Trojan Digital Marketing to discuss a specific project. We can use that conversation to define a proposed scope, the information needed, and the evidence that would make the next decision easier. A clear engagement is built from those details, with realistic expectations about implementation, measurement, and outcomes.


