No single company is best for water damage leads. Your fit depends on who else receives each lead, how billing works, what you sign and whether owning the source of your calls matters to you. Below, four companies are compared using only their own published pages, and our own option gets a separate section after them.
How we compared
- A: current page
- Observe the starting version.
- B: one change
- Compare with the same measurement.
We looked at the same five things for every company.
- Sharing: whether other contractors can receive the same lead.
- Billing: what sets off a charge and how the price is decided.
- Contract and minimums: whether you must sign a term or promise a spend.
- Returns: whether a bad lead can earn a credit, and how soon you must ask.
- Ownership: who owns the website and the customer data behind each lead.
We checked the pages below on 23 October 2026. Companies change their prices and policies, so confirm every fact on that company's live page before you sign anything. Our summaries use our own words, and the live wording can differ.
Where a cell says Not published, we found no statement on the pages we checked. Where it says Not confirmed, we couldn't verify the details well enough to repeat them. Ask the company in either case.
This isn't a full list of lead sellers. It covers four companies whose pages gave us facts we could check, listed in alphabetical order, which isn't a ranking.
Trojan Digital Marketing sells both owned lead websites and memberships, so we gain if you pick one of them. We describe our own option in a separate section after the four companies, and we don't rank any company here, ours included.
How do the four compare at a glance?
Facts in the table link to the company's own page.
| Company | What you get | How you pay | Contract or minimum | Returns or credits |
|---|---|---|---|---|
| eLocal | Calls and leads, with a restoration category on its affiliate price list. Sharing: Not published. | |||
| Google Local Services Ads | Ads that charge per lead, with phone and message leads, for certain service categories only. Sharing: Not published. | Not confirmed. Ask Google how disputes and credits work. | ||
| Service Direct | Pay per call leads for local service businesses, with water damage restoration listed. Sharing: Not published. | |||
| Thumbtack | Leads and Opportunities, with water damage and restoration category pages. Sharing: Not published. | Not published. A weekly budget caps spend until it resets the following Monday. | Not confirmed. Ask Thumbtack how refunds work. |
Ownership has no column. These four sell leads, calls or ads, and we found no statement about who keeps the customer data. Ask each company in writing before you sign.
What each company says on its own pages
Each fact in this section links to the page it came from. Sentences without a link are our advice.
eLocal
eLocal's price list page for affiliates includes a restoration category with flood damage, water damage and water removal. Ask eLocal whether it sells those calls to restoration companies in your area. eLocal's help center says unanswered calls, busy signals and voicemail count as valid calls no matter how long they last. The same page says a call that rang 10 seconds or more counts as billable, even if the caller hangs up. eLocal's credit request page gives you 4 days (96 hours) from the call or lead to ask for a credit.
Google Local Services Ads
Google's help for the United States says Local Services Ads cover only certain categories, so check the list for water damage restoration. Google's lead help says prices depend on location, job type, lead type or bidding mode, and every lead counts against your budget. The same page says the budget is set from a weekly lead target, and spend stops at a monthly maximum. Google's bidding help says your bid is the most you'd pay for a lead, and competing bids help set its value. Ask Google how disputes and credits work for water damage leads. Our guide to Google Local Services Ads cost per lead covers what moves that price.
Service Direct
Service Direct's home page says there's no term contract, so a client who isn't seeing results can cancel at any time. The company's pay per lead costs page lists price ranges by trade, including water damage restoration, and lets clients pick their own lead price. Ask Service Direct what a lead would cost in your market. Service Direct's lead review page says it reviews only answered, recorded calls that arrived in the last 7 days. Its billable and non-billable page lists calls with drops or hangups as billable, and a caller seeking a service you don't provide as non-billable.
Thumbtack
Thumbtack has category pages for water damage contractors and restoration companies. Thumbtack's help center says lead prices vary with job type and size, how many pros are available and the market, and a weekly budget caps spend. The same article says Thumbtack charges for an open Opportunity only when the customer responds. Thumbtack's lead price help says you set a price per service, and Thumbtack can change the minimum prices. Ask Thumbtack how refunds work before you set a budget.
Owning your lead websites
- Offer
- Explain what the customer can get.
- Evidence
- Support the offer.
- Action
- Make the next step easy to use.
Trojan Digital Marketing builds Garrison microsite networks. A network is a group of small local websites branded to your restoration company, built for people who search for water damage help in the towns you serve.
You can get a network in two ways. One is the Garrison water restoration membership. The other is an owned network, and its plans are on the owned network prices page. Read how a water restoration network is planned before you decide.
We describe both options on the same five points.
- Sharing: One contractor per agreed trade and market, with every inquiry routed to your team. A homeowner with water damage can still call another company. Inquiries from your sites aren't resold to competing contractors.
- Billing: The membership is a monthly price with every qualified lead included, or a yearly price with included leads and a charge for each extra one. The membership page defines a qualified lead, so read that definition next to the other companies' billing rules. An owned network has one price that covers every inquiry the sites produce.
- Contract and minimums: The monthly plan has a 90 day proving window, then runs month to month with 30 days notice to stop. An owned network has 100 to 1,000 sites.
- Returns: On the yearly plan, extra qualified leads are reviewed against the agreed definition before they're billed monthly. A shortfall in included leads becomes a credit toward your next renewal, and the credit has no cash value. The monthly plan and an owned network bill nothing per lead.
- Ownership: In a membership, we own and run the websites. On an owned network, the domain names are registered to your business, and we document hosting and handoff details before you sign.
Both options come with trade-offs.
- A new network needs time to earn search visibility. Search engines choose what they index, rank or cite, so we can't say when your pages will be found.
- We don't promise a lead count or a search position. A qualified lead is a chance to quote the job, and your team still has to win it.
- Availability depends on the market. We review your service area first, and we don't build water restoration networks in Indiana.
- A membership isn't a dispatch service, and it doesn't set your response time. Your office handles intake.
- If managed work on an owned network ends, you renew the domains at the registrar yourself.
We link to prices instead of quoting them, because they change. The membership comparison page sets the plans beside other providers. Our guide to water restoration lead ownership and attribution explains who controls the accounts, phone numbers and records.
How to choose for water damage work
Water damage calls are urgent, and the caller needs an answer fast. A lead source only helps if your office can answer at the hours it sends calls. Use these checks before you sign with any company, including us. Write each answer down with the date you got it.
“With water damage, the homeowner usually hires whoever answers first. Ask the lead company how many other contractors get the same call. That answer tells you what you're really paying for.”
Jeff Clerisier, founder of Trojan Digital Marketing
- Ask who else gets the lead. Ask each company how many contractors can receive the same water damage lead, and get the answer in writing. Our guide to reading shared lead policies shows what to look for.
- Plan for calls you can't answer. eLocal's help center counts a call that rang 10 seconds or more as billable, even if the caller hangs up. Service Direct's billable page lists calls with drops or hangups as billable, and its lead review page says missed calls can't be disputed. Decide who picks up at night before you buy.
- Put the credit windows on your calendar. eLocal gives you 4 days to ask for a credit, and Service Direct reviews calls from the last 7 days. Ask every other company for its deadline in writing, and check your lead log every week.
- Match your settings to your real work. Service Direct's billable and non-billable page lists a caller seeking a service you don't provide as non-billable. List only the jobs and towns you cover, and ask each company whether a wrong-service call earns a credit.
- Set a budget that can handle a storm. After a storm, calls can jump. Thumbtack's help center says leads stop when the weekly budget runs out, until it resets the following Monday. Google's lead help says spend stops at a monthly maximum.
- Keep a record of every lead. Write down the time, the caller's words, the address and what happened next. A clear record supports a credit request and shows which source books jobs. The guide to questions to ask before buying contractor leads has more to ask each company.
Questions, answered.
Is there a single best water damage lead company?
No. The right company depends on who else gets the lead, how you pay, your contract, how credits work and whether you'd rather own the source of your calls. Ask each one for its terms in writing, then judge every source by the jobs you book, since a call isn't a job.
Do I pay for water damage calls I miss?
It depends on the company. eLocal's help center says a call that rang 10 seconds or more counts as billable even if the caller hangs up. Service Direct's billable page lists calls with drops or hangups as billable, and its lead review page says missed calls can't be disputed. Ask each company in writing how it bills calls you don't answer.
How long do I have to ask for a credit on a bad lead?
The windows are short and they differ by company. eLocal's credit request page gives you 4 days (96 hours) from the call or lead, and Service Direct's lead review page covers calls from the last 7 days. Ask every other company for its deadline in writing, and review your lead log every week.
What's the difference between owning lead websites and buying water damage leads?
With an owned network from Trojan Digital Marketing, the domain names are registered to your business and one price covers every inquiry the sites produce. A lead company bills for calls or leads under its own rules. An owned network needs time to earn search visibility, and we don't promise a lead count or a search position.
Sources & further reading
- eLocal Help Center: FAQ
- eLocal Help Center: valid versus invalid calls
- eLocal Help Center: request credits
- eLocal: advertiser terms
- eLocal: affiliate pay per call price list and category coverage
- eLocal: landing page for Salisbury, Maryland
- Google Local Services Help: How leads work
- Google Local Services Help: How bidding works
- Google Local Services Help: business screening and verification requirements, United States
- Service Direct: Pay Per Call For Local Service Businesses (home page)
- Service Direct: Pay Per Lead Costs For Service Companies
- Service Direct support center: lead review
- Service Direct support center: billable and non-billable leads
- Thumbtack Help Center: How much do I pay for leads and opportunities?
- Thumbtack Help Center: How to set my lead prices
- Thumbtack: restoration companies category page


